The WayPhone Manager is a call centre solution for managing a network of WayPhones based on innovative Voice over Internet Protocol (VoIP) technology. Facilities for call control, PA, conversation recording, telephone testing, fault reporting, event logging, configuration management and system diagnostics are all provided under mouse/keyboard control. The VoIP WayPhone Manager is essentially a virtual PBX, significantly lowering hardware complexity and costs, plus is more readily integrated into a central computer system. The WayPhone Manager has the flexibility to operate with multiple operators and multiple control rooms. WayPhones can be connected to the Manager via Ethernet/fibre, fixed line or via the public telephone network including Cellular.